Who is this course aimed at?
Anyone in the business field has to write letters, emails, faxes or reports. Very often the correspondence received from your organisation is the first thing your customer, client or colleague will see before even meeting you. In other words first impressions count! It sometimes feels like a million years ago when you had your last grammar lesson and anyway haven't those rules changed lately?
This course deals with
- Business letters.
The structure and presentation of the formal and informal business letter.- Introduction of letter - briefly setting out subject matter and purpose of letter
- Body of the letter - developing and explaining your purpose
- Conclusion - re-emphasising your purpose
- Getting the tone right
- Layout
- Faxes - when to use them
- Email
- Advantages
- Technicalities
- Writing Reports
- Defining the project
- Research
- Structure and Planning
- The process of writing
- Editing the report
- Presentation
